Privacy policy
Privacy Policy
At Elsada Group, we respect your privacy and are committed to protecting the personal information you provide when using our website or placing an order.
Information We Collect
We may collect information such as:
- Full name
- Mobile number
- Email address
- Delivery address
- Order details
- Payment-related information
- Device, browser, and website usage information
- Information you provide when contacting customer support
How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Contact you regarding your order
- Provide customer support
- Verify order or payment details where necessary
- Improve our website, products, and services
- Prevent fraud, misuse, or unauthorized transactions
- Send promotional communications where permitted
- Comply with applicable legal and regulatory requirements
Payment Information
Payment transactions may be processed through third-party payment providers.
Elsada Group does not necessarily store complete payment card information directly. Payment information is handled according to the security and privacy practices of the relevant payment provider.
Sharing of Information
We may share necessary information with trusted third parties where required to provide our services, including:
- Delivery and logistics providers
- Payment service providers
- Technology and website service providers
- Authorized service centers where required for warranty support
- Government or regulatory authorities where legally required
We do not sell your personal information to third parties.
Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember customer preferences
- Analyze website traffic and usage
- Improve the shopping experience
- Support marketing and advertising activities where applicable
You may manage cookies through your browser settings where available.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, or disclosure.
However, no online system can be guaranteed to be completely secure.
Data Retention
We may retain personal information for as long as reasonably necessary to:
- Complete transactions
- Provide customer support
- Maintain business and accounting records
- Resolve disputes
- Meet legal and regulatory obligations
Third-Party Services
Our website may use third-party platforms and services for ecommerce, payment processing, analytics, delivery, communications, and related functions.
These providers may process certain information according to their own privacy policies and applicable laws.
Customer Rights
Customers may contact us regarding questions or requests relating to their personal information, subject to applicable laws and regulatory requirements.
Changes to This Privacy Policy
Elsada Group may update this Privacy Policy from time to time.
Any updated version will be published on this website.
Contact Us
Elsada Group
Email: amirelsadagroup@gmail.com
WhatsApp: +965 6996 1117
Kuwait