سياسة الاسترداد

Return & Refund Policy

At Elsada Group, we want our customers to shop with confidence.

You may request a return within 14 days from the date of receiving the order, subject to the conditions below.

Return Conditions

To be eligible for a return:

• The product must be returned in the same condition in which it was received.
• The product must be unused, unopened, and complete with all original packaging, accessories, manuals, labels, and included items.
• Products that have been opened, used, activated, damaged, or altered are not eligible for return, except where required by applicable Kuwait consumer protection laws.
• Proof of purchase may be required.

Return Delivery Charges

Return delivery or collection charges are the customer’s responsibility, unless the product was delivered incorrectly or has a confirmed defect attributable to Elsada Group.

Defective Products Within 14 Days

If a product develops a confirmed technical or manufacturing issue within 14 days from the date of receiving the order, the customer may be eligible for:

• Replacement, or
• Refund

subject to inspection and verification of the reported issue and applicable Kuwait consumer protection requirements.

After 14 Days

After the initial 14-day period, any product fault or technical issue will be handled according to the applicable manufacturer’s warranty terms.

The product may need to be submitted to the relevant authorized service center in Kuwait for inspection, repair, or warranty service.

Digital Products & Codes

Digital products, electronic codes, gift cards, activation codes, and similar digital items are non-returnable and non-refundable once delivered, except where required by applicable law or where a verified technical issue is confirmed.

Non-Returnable Items

Items may not be accepted for return if they:

• Have been opened or used.
• Are missing original packaging or accessories.
• Show signs of physical damage, misuse, or improper handling.
• Have been activated, registered, or linked to a customer account where applicable.
• Are digital products or electronic codes.

Refunds

Once the returned product is received and inspected, Elsada Group will review the return request.

If approved, the refund will be processed using the applicable refund method.

Refund processing times may vary depending on the payment method or financial institution.

Contact Us

For return or refund requests, please contact:

Elsada Group
Email: amirelsadagroup@gmail.com
WhatsApp: +965 6996 1117
Kuwait